Care and Guarantee
At Imagine Jewellery, we are committed to delivering high-quality products that stand the test of time. To ensure your satisfaction and maintain the longevity of your purchase, please consider the following care guidelines:
Jewellery Care:
Avoid Chemicals: Keep your jewellery away from harsh chemicals, such as perfumes, lotions, and cleaning agents, which may affect its appearance and durability.
Store Safely: Store your jewellery in a cool, dry place, preferably in individual pouches or boxes, to prevent scratching and tangling.
Regular Cleaning: Clean your jewellery with a soft, lint-free cloth to remove any dirt or residue. For more delicate pieces, consider professional cleaning.
Remove During Activities: Remove your jewellery when engaging in activities that may subject it to unnecessary stress, such as sports or manual labor.
Guarantee:
We stand behind the quality of our products. Our jewellery is crafted with precision and attention to detail. In the unlikely event that you encounter any issues, our guarantee includes:
Quality Assurance: Our jewellery is made from the finest materials, and each piece undergoes rigorous quality control before reaching you.
Warranty Period: We offer a [insert number]-month warranty against manufacturing defects from the date of purchase. This warranty covers issues related to craftsmanship and materials.
Exclusions: The warranty does not cover damage resulting from improper care, accidental damage, or normal wear and tear.
How to Claim Warranty:
If you believe your item is eligible for a warranty claim, please contact our customer service team at info@imaginejewellery.com with the following information:
- Order number
- Description of the issue
- Clear photos of the item
We will promptly assess your claim and guide you through the necessary steps for resolution.
Your satisfaction is our priority, and we are here to assist you. Thank you for choosing Imagine Jewellery.
